The presence of the customer and technical support that a hosting company provides can tell you a lot for the services they offer as well. In the event that you can use only emails and tickets, you have most likely found a reseller not the hosting supplier. When this is the case, you may have to wait for a few days so as to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the true website hosting company for extra assistance. When the provider can provide different options for communication with short response time that are available anytime, they are most likely the top provider, not just a reseller. Therefore you will benefit from timely assistance and excellent support since they will have instant access to the servers where your account is. Whatever the trouble - technical or sales, it's always much better to have the option to get hold of your hosting company directly by using your favourite way of communication.
24/7 Customer Support in Hosting
We offer 24/7 customer, billing and technical support for all our Linux hosting
. Even if you aren't our customer yet and you have some questions, we will help you promptly and give you the needed info, in order to give you a choice to make an informed decision when you obtain a new web hosting account. We are available twenty-four seven, including weekends and holidays, and we supply various ways of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have several telephone numbers worldwide, so that you will be able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for days and nights to receive assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you select, you can reap the benefits of our 24/7 technical support services even on official holidays. Your websites will be available all of the time and so will we. With numerous communication options, you can pick the easiest approach to contact us and find out about our solutions if you do not have an account yet, or request support in case you're already our customer. You're able to give us a call, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour answer time warranty, even though it hardly ever takes over 20 mins to receive assistance whatever the nature of the trouble. With our customer and technical support services, we will be there for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS Hosting
In case you obtain a virtual private server
from us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local telephone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you're a current customer and you're looking for assistance with some technical issue which requires additional time to investigate or resolve, you will be able to open a ticket through your billing account or you will be able to send an email message and we will take care of the trouble and send you a response within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, however for most problems it takes less than 30 mins to get support. The support service covers the VPS plus all pre-installed software it comes with, so in case you need help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive quick support in general, let alone when you manage an entire server, so each dedicated server
that we supply includes 24/7 support with one-hour response time warranty whatever the matter. The service is free of charge for all the difficulties with the server or the software that was installed by our administrators through the setup, which means that you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from the billing section or you can send an email message, and the actual response time for both rarely exceeds 30 mins since we have administrators available 24-7-365. In case you need general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you may take advantage of our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, which you will be able to include to your server plan from your billing Control Panel.