A ticketing system is the most popular means of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the most effective way to resolve an issue that takes some time to investigate or that has to be escalated to an admin. Thus, all replies supplied by either party will be stored in the exact same location in the event that someone else wants to work on the given problem and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll need to log in and out of no less than two accounts in order to carry out a given procedure or to get in touch with the company’s help desk staff. In case you would like to administer several domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Besides, it can take a considerable span of time for the provider to respond to your tickets.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting is not separate from the web hosting account. It is an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with just a few clicks, without ever signing out of your web hosting account. The ticketing system offers a quick-search field, which will help you track down the status of virtually any support ticket that you have already submitted, if you need it. Moreover, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to resolve a particular issue before you actually submit a ticket. The response time is maximum 60 minutes, which suggests that you can receive timely assistance at any specific time and in case our technical support staff suggests that you do something within your hosting account, you can do it on the spur of the moment without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is built into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which goes to say that you will not need one more support platform to get in touch with our help desk staff – you can do this on the spot if you encounter an obstacle. Sending a new ticket takes several clicks and tracking down an older one is equally simple. With our smart search functionality, you can quickly find any ticket that you have opened in the past. You can open a ticket whenever you wish since our client care staff members are at your service 24 hours a day, 7 days a week and reply in less than 60 minutes, although it rarely takes that much to get a response. With the Hepsia Control Panel, you will have everything in a single location and you can forget about the need to go through 2 or more platforms to fix a simple issue.