A ticketing system is the most popular means of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the most effective way to resolve an issue that takes some time to investigate or that has to be escalated to an admin. Thus, all replies supplied by either party will be stored in the exact same location in the event that someone else wants to work on the given problem and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll need to log in and out of no less than two accounts in order to carry out a given procedure or to get in touch with the company’s help desk staff. In case you would like to administer several domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Besides, it can take a considerable span of time for the provider to respond to your tickets.