Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the ticket or e–mail was received. If your case needs further assistance from a server admin, we will direct the ticket or the email to the person in charge, without delay and will leave a comment to inform you that more time will be needed for arriving at the optimal solution. If you order the Admin Services package, any of the services included there will be completed whenever you decide.
A Top–Quality Support Service
- We’ll be at your disposal 24x7x365 to answer any questions that you may have connected with our Online Control Panel or any of the apps that we have preinstalled for you on the dedicated server. If you also need help tackling server management procedures, have a look at our Admin Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus problem troubleshooting and installation procedures.
An Intuitive Help Section
Our Online Control Panel has been preinstalled for every Linux dedicated hosting server. Among its features is a rather useful integrated knowledge base that will guide you step by step on how to use it. Most of the help articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the Online Control Panel.